Legal
Privacy Policy
Last updated: October 2026
At Hive Chocolate, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights in relation to it. By using our website at hivechocolate.com, you agree to the practices described here.
Who We Are
Hive Chocolate is a premium chocolate brand based in Wales, UK. We operate the website hivechocolate.com and can be contacted at hivechocolate@outlook.com.
What Data We Collect
We may collect your name, email address, and message content when you submit our contact form. If you place an order, we collect the information necessary to process your payment and fulfil your order, including name, delivery address, and payment details (processed securely by Stripe — we never store card numbers). We also collect standard technical data such as IP address, browser type, and pages visited via cookies and analytics tools.
How We Use Your Data
We use your data to respond to enquiries, process and fulfil orders, improve our website and services, and comply with legal obligations. We do not sell your data to third parties.
Cookies
We use essential cookies to make our website function correctly, and optional analytics cookies to understand how visitors use our site. You can manage cookie preferences through our cookie consent banner.
Sharing Your Data
We share data only with trusted third-party service providers who help us operate our business — including Stripe for payment processing and analytics providers. All third parties are required to handle your data securely and in accordance with UK GDPR.
How Long We Keep Your Data
We retain contact form submissions for up to 12 months. Order data is retained for 7 years in line with UK tax and accounting requirements. You may request deletion of your data at any time (subject to legal retention obligations).
Your Rights
Under UK GDPR, you have the right to access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict how we process your data; and request a copy of your data in a portable format. To exercise any of these rights, please contact us at hivechocolate@outlook.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment data is handled exclusively by Stripe, which is PCI DSS compliant.
Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please get in touch at hivechocolate@outlook.com or write to us at Hive Chocolate, Wales, UK.